This training session aims to equip managers and leaders with a robust methodology to deliver feedback that is clear, empathetic, unbiased, and non-judgmental.
Overview
This training session aims to equip managers and leaders with a robust methodology to deliver feedback that is clear, empathetic, unbiased, and non-judgmental.
The methodology used is the EEC model:
- Example of Action/Behaviour
- Effect it has had
- Change required.
Session Objectives:
- Understand the importance of clear and empathetic communication.
- Learn the EEC methodology for providing feedback.
- Apply the EEC methodology through practical exercises.
- Gain confidence in delivering feedback that promotes positive change.
Speaker: Stuart Ovington, THE KNOWLOGY
Convenor: An-Hwa Lee, Basis Health and LDC member
This is a members only webinar - free of charge.